The Storage Collective

Shipping & Delivery Policy

Safe-Delivery Guarantee
Every order is packed using specialised, impact-absorbing packaging and inserts to guarantee your items arrive in perfect condition. In the rare event of transit damage, we will offer you a refund on the damaged item*.

Shipping Rates & Delivery Times
To keep your delivery costs as low as possible, we offer streamlined flat-rate courier shipping based on your delivery address passing on a simple flat rate to you:

  • Metropolitan Postcodes: $19.99 Flat Rate Tracked delivery

  • FREE Metro Shipping: Using our code “FREESHIP160” to all metropolitan orders of $160.00 and above.

  • Regional & Rural Locations: $34.99 Tracked Delivery (Note: Regional and rural orders are excluded from the free shipping)

  • Handling Time: Orders are typically packed and dispatched within 1–3 business days.

  • Metro Delivery: 2–5 business days from dispatch.

  • Rural & Regional Delivery: 4–9 business days from dispatch.

Our Courier Partners
We partner with Easyship to automatically route your parcel through the most efficient courier network for your specific location:

  • Metro Postcodes: Primarily delivered via Aramex.

  • Regional & Rural: Automatically routed to the best available courier service to ensure reliable delivery.

Please note: Because our items are heavy and fragile, we require a physical street address for all courier deliveries, we can not delivery to PO boxes or mail/parcel lockers.

*Please send pictures of any damage to the box/package & items themselves to our email address thestoragecollective@gmail.com.